Responsible Gaming

Gaming Should Be Entertainment

At Fair Go Casino, we believe gambling should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. Like any leisure activity, it carries risks and should only be undertaken with money you can afford to lose.

We're committed to promoting responsible gaming practices and supporting our players in maintaining a healthy relationship with online gaming.

Age Verification

Fair Go Casino is only available to players who are:

• 18 years of age or older in Australia, or
• The legal gambling age in your jurisdiction, whichever is higher

We take age verification seriously and reserve the right to request proof of age at any time. By accessing Fair Go Casino, you confirm that you meet the minimum age requirement for your location.

Warning Signs of Problem Gambling

If you experience any of the following, you may be developing a gambling problem:

• Chasing Losses: Attempting to recover losses by gambling more or with larger amounts
• Loss of Control: Inability to stick to predetermined time or money limits
• Hiding Gambling: Being secretive or dishonest about your gambling activities
• Neglecting Responsibilities: Missing work, family time, or other obligations due to gambling
• Borrowing Money: Using credit, loans, or borrowed funds to gamble
• Mood Changes: Becoming irritable or anxious when not gambling
• Escalating Stakes: Needing to gamble with larger amounts to feel excitement
• Failed Attempts to Quit: Repeatedly trying and failing to reduce or stop gambling
• Relationship Strain: Conflicts with family and friends about your gambling
• Financial Hardship: Experiencing debt, unpaid bills, or financial stress due to gambling

If you recognise any of these signs, please seek help immediately.

Self-Help Tools

Fair Go Casino provides several tools to help you maintain control of your gaming:

Deposit Limits

Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly). This prevents overspending and helps you manage your budget.

Loss Limits

Establish a maximum amount you're willing to lose over a set timeframe. Once this limit is reached, your account will be restricted from further play.

Reality Checks

Receive periodic notifications during your gaming session reminding you how long you've been playing and how much you've wagered. This helps maintain awareness and perspective.

Time Limits

Set a maximum duration for your gaming sessions. You'll receive a warning before your session automatically ends.

Self-Exclusion

If you need a break from gaming, use our self-exclusion feature to temporarily or permanently close your account. During this period, you cannot access Fair Go Casino or receive promotional materials. Self-exclusion is free and confidential.

To access these tools, visit your account settings or contact our customer support team.

Support Organisations

If you or someone you know needs help with problem gambling, please contact one of these organisations:

Australia

• Gambling Help Online
  Website: www.gamblinghelponline.org.au
  Phone: 1800 858 858 (free, confidential, 24/7)
  Offers counselling, support groups, and resources for problem gamblers and their families.

United Kingdom

• GamCare
  Website: www.gamcare.org.uk
  Provides free, confidential support for problem gamblers.
• GamStop
  Website: www.gamstop.co.uk
  National self-exclusion scheme for online gambling operators.

Canada

• Responsible Gambling Council
  Website: www.responsiblegambling.org
  Promotes evidence-based responsible gambling practices and education.

United States

• National Council on Problem Gambling
  Website: www.ncpgambling.org
  Helpline: 1-800-522-4700 (free, confidential)
  Provides resources and referrals for problem gambling support.

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Telephone: 0800 1 372 374 (free helpline)
  Offers counselling and support for problem gambling in German-speaking regions.

Need Help?

If you're struggling with gambling or suspect you may have a problem, please reach out for support. Help is available, and recovery is possible.

Don't wait—contact one of the organisations listed above or speak to someone you trust. Your wellbeing is important to us.

Remember: Gambling should always remain a form of entertainment, never a source of income or a solution to problems.